Continuing Care Coordinator, Community After Hours/Intake, Home and Community Care

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,500 staff and physicians dedicated to helping children and youth live their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named as the best place to work in Canadian healthcare by Forbes Magazine and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 10th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

This position provides a service, which includes the assessment, planning, implementation and evaluation of home care needs for children/youth and families requiring health care following discharge from CHEO and/or in the community. Discharge planning services are provided in consultation and in collaboration with all members of the health care team and with community agencies. This position carries with it, a commitment to family centered/multicultural care, multidisciplinary teamwork and evidence-based discharge planning practices. This position is for the after hours operations (Monday to Friday 4:00 pm – 8:00 pm; Saturday/Sunday & STATS 8:00AM -8:00PM) During the first couple of months, availability during the day for training is required.

Description of Duties:

• In collaboration with patients and their families/caregivers, assess care needs, determine eligibility for services, and develop individual care and service plans.
• Promotes early identification and assessment of the patient’s needs.
• Coordinate and monitor care plan delivery
• Implements timely discharge plans that enhance the continuity of care and efficient use hospital and community resources.
• Establishes and maintains productive communication between hospital and community resources.
• Initiates follow-up to evaluate effectiveness of care plan.
• Utilizes nursing research to enhance the quality of patient care both as an in-patient and following discharge.
• Acts as an educator and resource person to all hospital departments and a wide variety of community agencies.
• Completes documentation and maintains appropriate EPIC and CHRIS patient records in accordance with the employee’s respective regulatory College and CHEO policies and procedures.
• Attends and participates actively in team meetings and general staff meetings.
• Assumes responsibility for maintaining professional knowledge and updated skills.
• Will support other duties as assigned.

QUALIFICATIONS

• Criminal Records Check (Essential)
• Degree in Nursing (RN), Physiotherapy, Occupational Therapy, Speech-Language Pathology, Social Work or Dietetics (Essential)
• Current registration with the appropriate regulatory College (Essential)
• At least 2 years of related professional experience (Essential)
• Related experience in a community-based setting (Preferred)
• Demonstrated competency in assessment of pediatric health care needs (Essential)
• Knowledge of medical diagnoses and prognoses, symptom management, and cognitive/psychiatric disorders (Essential)
• Awareness of and sensitivity to the needs of a culturally diverse population (Essential)
• Communicates effectively, orally and in writing (Essential)
• Demonstrates excellent in interpersonal skills (Essential)
• Excellent time management and organizational skills (Essential)
• Works effectively in both a team environment and independently as required (Essential)
• Diplomacy in dealing with sensitive and/or confidential issues (Essential)
• Bilingualism (English and French) (Essential)
   

*Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Please note that this position will be based out of Ottawa. Please note that location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening.  Pre-screening might include testing.

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.    

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.