Program Advisor, Credentialing Centre

The Canadian Nurses Association (CNA) is committed to engage highly qualified employees to carry out its objectives and to provide a work environment that is conducive to personal and professional growth. In CNA’s commitment to inclusion and the dismantling of racist and systemic discriminatory practices we are eager to attract a diverse workforce. We will provide equal employment opportunity for all employees and qualified applicants for employment, encouraging those who have not been historically well represented, to better serve the diversity of nurses and people living in Canada.

The Organization:

CNA is the national and global professional voice of Canadian nursing. Our mission is to advance the nursing profession to improve health outcomes in Canada’s publicly funded, not-for-profit health system. CNA is the only national association that speaks for all types of nurses across all 13 provinces and territories. We represent nurses that are unionized and non-unionized, retired nurses, nursing students, and all categories of nurses (registered nurses, nurse practitioners, licensed and registered practical nurses, and registered psychiatric nurses). We are guided by a set of ethical values of courage, equity, diversity excellence, innovation and trust. We are seeking an individual who is an innovative thinker and will have demonstrated experience in handling challenging issues in a diverse, transformational and dynamic work environment.


The Program Advisor, Credentialing Centre works autonomously and is responsible for the implementation of program policies and initiatives as directed by the Director, Credentialing Centre & Nursing Policy. The Program Advisor provides direct project support and develops resources to advance the accreditation and certification programs.

The Program Advisor fosters a culture of continuous learning with an emphasis on developing and sharing learning among nurses. The scope of the role includes monitoring trends in the professional development arena, conducting stakeholder needs assessments, synthesizing findings to inform decision-making, developing and implementing project plans, developing faculty and content, promoting programs, and performing ongoing program evaluation and improvement.

Bringing knowledge, connections and creative skills to the position, the Program Advisor acts as a catalyst for professional development within the field of nursing and plays the central role in exploring, developing and implementing a unique, innovative, responsive, high-quality portfolio of professional development programs and services.

CNA is a virtual workplace, the incumbent must reside in Canada.

Key responsibilities:

  • Monitors and analyzes trends and issues in nursing and other health professions
  • Researches, develops and evaluates trends and policies that relate to CNA accreditation within the credentialing centre
  • Contributes to the writing of reports, concept papers, background papers, position papers, correspondence and responses to specific inquiries, in preparation for meetings and on issues in support of the board’s goals
  • Conducts environmental scans, literature searches and trends analysis as required
  • Consults with external organizations, represents CNA in knowledge management and presents CNA’s position on programs and initiatives at external meetings, functions and conferences
  • Builds CNA’s relations with nursing, health and development agencies by analyzing correspondence and documents, reporting to appropriate CNA staff, leading communications with key contacts and representatives and channelling information to CNA members and partners as required
  • Implements projects and/or activities as directed, as required
  • Participates in health-sector and multi-sectoral committees, as required
  • Participates in or leads cross-functional teams for CNA
  • Supports CNA certification program activities associated with the certification exam development, certification renewals and maintenance.
  • In collaboration with the Director, Credentialing Centre & Nursing Policy, participates in product promotion and marketing using appropriate high-impact media and platforms
  • In collaboration with the Director, Credentialing Centre & Nursing Policy oversees the CNA accreditation program including primary client liaison, planning, developing supporting tools and resources, program promotion and evaluation, and oversight for reviewer selection

Additional responsibilities:

  • Requires travel


  • Completed post-secondary degree/diploma in nursing, nursing education or related field required
  • Current registration with a provincial or territorial college as a Registered Practical Nurse or Licensed Practical Nurse
  • Current member of CNA
  • A minimum of five years of work experience in at least two of the following:
    • Health or social services sector
    • Public sector or non-governmental health care sector
    • Education, teaching, facilitation and/or designing learning
    • Policy analysis and development
    • Research and research methods
    • Project development
  • Ability to work independently and provide leadership in a team environment
  • Demonstrated analytic skills using logical, evaluative and professional thinking to defined problems, collect information, establish facts and develop valid solutions
  • Strong computer skills and comfort with technology including the use online databases & Microsoft Office applications
  • Strong oral and written communication skills
  • Strong interpersonal skills
  • Ability to maintain confidentiality of records and information
  • Ability to conduct meetings and briefings as well as facilitate group discussion
  • Ability to multi-task and handle competing pressures
  • High cultural sensitivity
  • Ability to manage competing priorities and meet targets and deadlines

Desirable qualifications:

  • Experience with board governance in a not-for-profit organization
  • Experience working with a professional association
  • Experience with project management and/or program development
  • Experience with accreditation standards and processes
  • Fluently bilingual in English/French

We thank all applicants however, only those selected for an interview will be contacted.

If contacted for this position, please advise us if you require any adaptive measures at any point in the recruitment process and we will work with you to meet your needs. CNA will consider all qualified candidates and select the best individual for the position.