Manager, Registration and Patient Flow



Program: Decision Support

Position Type: Permanent, Full-Time, Day, 75 hrs / Pay Period, 1.0 FTE


As part of Bruyère Continuing Care you will be contributing to fulfilling our Mission which is committed to improving the quality of life of our patients and residents by living our values of respect, compassion, collaboration, accountability and learning. 


Function Summary

Reporting to the Director of Admissions and Patient Flow, Decision Support, Health Records and Scheduling Resource Office:

  • This position is responsible for Coordinating and facilitating activities related to admission, transfer and discharge of patients. 
  • Work closely with internal) and external (health care and social service organizations) stakeholders to ensure patient flow, both from the perspective and admissions and discharges.
  • To undertake improvement initiatives with internal and external stakeholders to ensure patients are admitted to the right place, at the right time at the right cost.
  • Responsible for the review and analysis of admission and discharge performance metrics
  • Supports the ongoing integration of Home First Philosophy at Bruyère
  • Consult with teams to facilitate complex admissions and discharges as well as ensure best practices around discharge planning are implemented at Bruyère
  • Responsible for ensuring corporate admission and discharge policy is consistent with promising practice 
  • Home and Community Care Liaison/Point of Contact
  • Manages the Clinical Admissions Coordinators and Clerks

He/She is committed to living the Mission and Values of Bruyère Continuing Care.
He/She is committed to patient and resident safety, on-going learning and continuous quality improvement.


Required Qualifications 

  • Bachelor Degree in a relevant field (Nursing or Allied Health Discipline)
  • Master's degree in a relevant field is preferred (MHA, MScN, MSW, MPA, etc.) 
  • Current Member of College as Registered Nurse or Health Professional 
  • Fluent in French and English (spoken) - preferred
  • Minimum of five (5) years relevant healthcare experience 
  • Experience with discharge planning to community/other organizations  
  • Experience in a hospital setting 
  • Advanced computer skills 
  • Advanced medical terminology 


Key Competencies of the position

  • Strong interpersonal skills with the demonstrated ability to manage situations of conflict 
  • Expert level knowledge of admission criteria to Bruyère’s various programs as well as referral mechanisms (i.e. e-referral and paper based application systems)
  • Ability to triage incoming applications to Bruyère’s programs by assessing clinical needs of referred patients against established admission criteria.
  • Able to analyze performance metrics such as wait times to Bruyère’s various programs and respond accordingly with remedial action plans should issues present
  • Ability to interact with referral sources and members of the public to present admission well as explain why particular applications were not accepted for admission
  • Ability to review incoming applications for appropriateness for situations where emergency coverage of a Clinical Admission Coordinator is required.
  • Experience with complex discharges with the expertise to problem solve solutions to issues that arise
  • Advanced leadership skills, time management and organizational skills
  • Solid understanding of human resource, financial management, public relations, administration and day to day hospital operations.
  • Ability to supervise employees, including all elements of performance management.


Additional Information

All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of their degrees and certifications, if applicable, must also be included.

Bruyère Continuing Care is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.