Operations Manager

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Your Opportunity:

Edmonton Zone- Facility and Supportive Living (FSL), has an immediate opening for an Operations Manager – FSL. Do you love to problem solve complex continuing care situations and have a passion to make a difference in the lives of the residents and clients who reside in the FSL sites? If you get excited by the challenge of leading a team of professionals and working with site operators to support a diverse population of adults in FSL with complex physical care needs with multiple comorbidities (including behavioural challenges associated with dementia, mental health, addiction etc.) then this leadership role is for you.

Reporting to the Program Manager, FSL Operations and Clinical Support, the Operations Manager is responsible for leading a diverse multidisciplinary team of clinicians. This revised position will allow you an exciting opportunity to shape the access to and provision of dementia, mental health and addiction supports within the Edmonton Zone FSL program. The FSL program services LTC, DSL and specialty programs in over 80 sites throughout the Edmonton Zone.


Resource Management: Manages the day-to-day operations of professional staff, monitoring the dynamic workload challenges and its effect on budget. Service Delivery: Fosters client centered care, recognizing unique client situations and complexity of care delivery in the community. Monitors effectiveness of contracted services provided, home support agencies and housing operators. Ensures services are delivered in accordance with relevant legislation and AHS policies and protocols. Collaborates with staff to resolve complex client/family/risk issues.

Reports issues to the Program Manager that impact, or have the potential to impact, the network/ program area or the zone. Makes operational decisions within the assigned area of responsibility based on critical review of clinical information, workload data and fiscal resources. Coordination and Communication: Promotes internal and external partnerships enhancing effective communication related to areas of responsibility. Staff Development: Fosters an atmosphere conducive to staff development needs and student learning experiences.

Attendance and Performance Management: Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance. Capable of leading projects and conducting full system reviews in shaping program changes to meet the evolving needs of residents in DSL and LTC. Recognizes need for change across service areas and sets priorities accordingly. Engages key stakeholders in change process, understands the impact on both internal and external stakeholders and manages risks and benefits accordingly. Recruitment and Orientation: Participates in the recruitment process, identifying the need to facilitating/providing orientation to new staff.

  • Classification: Manager
  • Union: Exempt
  • Unit and Program: Facility & Supportive Living
  • Primary Location: Plaza 124 Building
  • Location Details: As Per Location
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 31-MAY-2023
  • Date Available: 10-JUN-2023
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: As Per Rotation
  • Minimum Salary: $37.14
  • Maximum Salary: $63.70
  • Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Bachelor’s degree in health-related field required (Masters preferred). An equivalent combination of experience and education will be considered. A minimum of 5 years of clinical practice or health related experience required. Previous management experience in a health-related field is required. A valid driver's license and a vehicle are required.

Computer literacy in Microsoft Office (Word, Outlook), ePeople/Recruitment Management System, and Environment for Scheduling Personnel (ESP) is required. Annual membership in good standing with an accredited professional association is required Must have recent experience working with client populations who experience addiction, mental health, dementia within all adult age cohorts. Must have experience working with the geriatric populations.

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Master's in health-related field. Experience working in LTC and/or DSL. Knowledge of mental health community resources and strong established networks. Experience and understanding in diversity and inclusion.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.