Lead, Stellar Certification Program

The Canadian Nurses Association (CNA) is committed to engage highly qualified employees to carry out its objectives and to provide a work environment that is conducive to personal and professional growth. In CNA’s commitment to inclusion and the dismantling of racist and systemic discriminatory practices we are eager to attract a diverse workforce. We will provide equal employment opportunity for all employees and qualified applicants for employment, encouraging those who have not been historically well represented, to better serve the diversity of nurses and people living in Canada.

The Organization:

CNA is a powerful, unified voice for the Canadian nursing profession. We represent nurses and nursing students in all 13 jurisdictions as well as retired nurses from across the country. We advance the practice and profession of nursing to improve health outcomes and strengthen Canada’s publicly funded, not-for-profit health system. We are guided by a set of ethical values of Respect, Integrity and Commitment. We are seeking an individual who is an innovative thinker and will have demonstrated experience in handling challenging issues in a diverse, transformational and dynamic work environment.

Position: Lead, Stellar Certification Program


The Lead works autonomously and is responsible for the development and implementation of the Stellar Certification Program policies and initiatives as directed by the Program Lead, Credentialing Centre. The Lead provides program oversight and supports activities associated with the Stellar Certification Program development and maintenance.

The Stellar Certification Program is a new program for outstanding nursing workplace excellence and patient outcomes. The goals of the program are:

  1. Safe, adequately staffed, and diversified workplaces that support nurses to deliver excellent care
  2. Optimized patient outcomes that avoid preventable injuries (wounds, falls, medication errors, etc.) and are generated through holistic care
  3. Educational and professional development opportunities for nursing staff to support career progression

Key Responsibilities:

  • Program development including quarterly workshop content
  • Program oversight and budgeting developed in coordination with the Program Lead, Credentialling Centre
  • Program marketing and outreach
  • Coordinate and lead communications
  • Manage program evaluation
  • Maintain applicant database
  • Monitors and analyzes various legislation and best practices for long-term care services
  • Launch and establish program pilots
  • Researches, develops and evaluates trends and policies that relate to program development and administration
  • Contributes to the writing of reports, concept papers, background papers, position papers, correspondence and responses to specific inquiries, in preparation for meetings and on issues in support of the Board’s goals
  • Conducts environmental scans, literature searches and trends analysis
  • Consults with external organizations, represents CNA in knowledge management and presents CNA’s position on programs and initiatives at external meetings, functions and conferences
  • Builds CNA’s relations with nursing, health and development agencies by analyzing correspondence and documents, reporting to appropriate CNA staff, leading communications with key contacts and representatives and channelling information to appropriate parties
  • Anticipates information needs and monitors trends in health care information; utilizes information to develop knowledge in support of program policy
  • Participates, as required, in health-sector and multi-sectoral committees
  • Participates in or leads cross functional teams for CNA
  • Creates and supports the Stellar Certification Program Adjudication Committee
  • Design and create an annual celebration for those obtaining their certification


  • Master’s degree in nursing, health administration or public administration
  • Regulated nurse
  • Minimum five (5) years of proven experience in various nursing roles
  • Strong background in nursing (practice, education, research, administration or policy)
  • Proven ability to manage multiple projects
  • Ability to work independently and provide leadership in a team environment
  • Current knowledge of professional and regulatory issues in Canada
  • Demonstrated analytic skills using logical, evaluative, and professional thinking to defined problems, collect information, establish facts and develop valid solutions
  • Strong leadership skills
  • Strong computer skills and comfort with technology
  • Strong oral and written communication skills in French and English
  • Strong interpersonal skills
  • Ability to maintain confidentiality of records and information
  • Ability to conduct meetings and briefings as well as facilitate group discussion
  • Ability to multi-task and handle competing pressures

Desirable qualifications:

  • CNA certification credential
  • Experience with project management and/or program development
  • Experience in long-term care delivery

We thank all applicants however, only those selected for an interview will be contacted.

If contacted for this position, please advise us if you require any adaptive measures at any point in the recruitment process and we will work with you to meet your needs. CNA will consider all qualified candidates and select the best individual for the position.