Manager, Clinical Policy and Strategic Initiatives

Manager, Clinical Policy and Strategic Initiatives


Toronto Long-Term Care Homes & Services believes in the values of Compassion, Accountability, Respect and Excellence. These CARE values are shared by all stakeholders, drive culture and priorities, and provide a framework in which all decisions are based. As a best practice nursing administrator, you welcome the opportunity to drive excellence in clinical care policy, strategy and performance.

Reporting to the Director, Resident Care & Services, and supervising various unionized employees, you will provide inter-professional clinical leadership in policy assessment, analysis, research, and the development of policies and procedures to facilitate quality operational functions safely, efficiently and consistently. You will promote excellence and support scholarly clinical practices in all aspects of care and services by providing innovative initiatives and using skillful techniques of system design, project management, quality improvement, outcome measurement and statistical analysis to improve performance outcomes.


Major Responsibilities:

  • Develops and implements detailed plans and recommends policies regarding program-specific requirements.
  • Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day-to-day operation of all assigned staff, including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
  • Consults and collaborates with inter-professional clinical leaders and management to develop and revise inter-professional policies and procedures to align with current legislation, leading practices and the Division’s mission and values.
  • Communicates with inter-professional clinical leaders and management regarding policy status, issues, needs, priorities, approaches and recommendations.
  • Develops options for inter-professional policies, clinical practices, and performance measures, and recommends changes to support clinical functions to improve efficiency and effectiveness of care and service delivery.
  • Ensures effective teamwork and communication, high standard of work quality, performance and continuous quality improvement.
  • Conducts research and analysis into assigned inter-professional policies and procedures, taking into account developments within the field, leading practices, corporate policies and procedures, and legislation.
  • Maintains a continuous and thorough knowledge of leading professional practices in long-term care and current legislation, including, but not limited to, Ministry of Health and Long-Term Care, Ministry of Labour, Accreditation, Fire Code, Building Code and Public Health.
  • Reviews annual inter-professional program evaluation for necessary policy and related education revisions.
  • Collaborates with Program & Strategic Support to ensure a process to distribute and implement new and updated policies and procedures consistently, as well as maintain accurate records of all inter-professional policies’ updates, revisions and deletions, and ensures they are easily accessible.
  • Conducts inter-professional clinical audits in homes, analyzes and communicates results, collaborates with home clinical leadership team and management to develop quality improvement plan, and monitors and evaluates care outcomes.
  • Coordinates with inter-professional clinical leaders to ensure training materials/education are developed/updated with the most recent policies and procedures.
  • Collaborates with inter-professional clinical leaders and management to identify emerging clinical issues and responds to opportunities or unplanned initiatives/projects.
  • Supports the development of “pilots” in homes, and ensures the successes are disseminated across the Division.
  • Ensures that inter-professional clinical improvement activities are documented and incorporated in the relevant policy and procedures to sustain learning.
  • Prepares responses and provides guidance in the development of briefings, policy documents and other materials.
  • Works with inter-professional clinical leaders to develop performance improvement targets for quality, service, and efficiency for the Division.
  • Provides inter-professional leadership for implementing changes targeted at systems improvement, and measures and evaluates attainment of results.
  • Performs other administrative functions, as needed, including, but not limited to, reporting, presentation development, updates and process maps/workflows.
  • Develops and maintains project and approval tracking mechanisms to ensure compliance with policies, procedures and deadlines.
  • Ensures that the Director, Resident Care & Services is fully briefed on matters, in a timely, accurate and comprehensive manner.
  • Participates on various committees and task forces as a divisional representative.


Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Baccalaureate in Nursing from a recognized university and certification in Nursing Administration or equivalent management experience as per Ontario Regulation 79/10 made under the Long-Term Care Homes Act, 2007.
  2. Considerable experience in leading, analyzing, researching, developing and implementing inter-professional policies and procedures in a long-term care and/or health care environment.
  3. Considerable experience in the development, implementation, monitoring and evaluation of nursing clinical programs.
  4. Considerable experience in adult education/curriculum development and delivery.
  5. Ability to interpret and facilitate the implementation of policy/guidelines and evidenced-based practice.
  6. Ability to provide leadership on professional, clinical practice and policy matters within the nursing profession.
  7. Strong analytical, conceptual, problem-solving/negotiation and change management skills and the ability to generate creative alternatives to identified issues.
  8. Ability to take initiative in incorporating leading practices into policies and procedures through collaboration and creative approaches.
  9. Strong relationship-building skills, and the ability to work with internal stakeholders of all levels.
  10. Knowledge of the health service industry, legislative requirements, government policies, processes and operating requirements.
  11. A sound knowledge of the Long-Term Care Homes Act (2007) and its Regulations, College of Nurses of  Ontario, Occupational Health and Safety Act, and any other pertinent legislation that influences the operation of a long-term care home.
  12. Excellent communication skills, both written and oral, including the ability to convey complex concepts using understandable language.
  13. Strong attention to detail with the ability to self-edit and quality-check all original work.
  14. Excellent project management skills with the ability to multi-task, effectively prioritize responsibilities and produce results.
  15. Ability to promote and foster effective teamwork and establish excellence in a customer service-oriented environment.
  16. Ability to handle confidential and sensitive information with discretion and tact.
  17. Proficiency in the use of various computer applications, including MS Office (Word, PowerPoint, and Excel).
  18. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  19. Graduate degree in Nursing or equivalent related certifications from a recognized university, preferred.

Please note:

  • As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

Salary Range: $102,029.20 - $119,883.40 per year


Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Manager, Clinical Policy and Strategic Initiatives within our Long-Term Care Homes and Services Division.


How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2313535 X, by November 19, 2018.

Accommodation:  If you are an individual who requires accommodation, due to disability under the Ontario Human Rights Code, to apply for this position, please email us at, quoting job ID #2313535 X and the job classification title.  The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.