Director of Care


Director of Care

Hospice Care Ottawa is a community-based charitable organization whose provides compassionate, high quality care to people and their caregivers from the time of diagnosis with a progressive life-limiting illness through their palliative and end-of-life journey. Hospice Care Ottawa programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites across the City of Ottawa: May Court Hospice, Ruddy-Shenkman Hospice in Kanata and La Maison de l’Est in Orleans. We rely on and value the contribution of over 700 volunteers who contribute to every aspect of our programs. Hospice Care Ottawa is looking for people to work in a supportive integrated environment who are committed to supporting the highest quality palliative care. 


General Description:

The Director of Care, under the direction of the Executive Director, and as a member of the Senior Leadership Team, oversees the day-to-day management and delivery of quality hospice services in our Residences. The Director of Care is responsible for program development, planning and policy development, quality assurance, risk management, financial and human resource management and education for client care staff at both our May Court Hospice site and our Ruddy-Shenkman Hospice site.   


Required Knowledge, Skills & Education:

  • Current Registered Nurse Certificate of Competence issued by the College of Nurses of Ontario
  • Baccalaureate degree in Nursing or equivalent
  • Master’s degree in Nursing, Education, or Health Administration preferred
  • LEAP certificate
  • Certification in CNA Hospice Palliative Care Nursing or commitment to pursue
  • At least three years of clinical experience in hospice palliative care
  • At least two years management experience including leadership, administration, supervision of staff, program development/evaluation, risk management, health & safety
  • Positive approach to service and a demonstrated capacity for empathy
  • Knowledge and experience in working with palliative clients and their families
  • Experience  working with volunteers involved in many aspects of care
  • Experience working in a unionized environment
  • Experience in conducting program evaluation
  • Knowledge of interdisciplinary care processes, commitment to teamwork, and ability to collaborate effectively
  • Experience working with a wide variety of community service providers.
  • Consultative team-based management style and strong problem-solving skills
  • Effective verbal and written communication and ability to provide clear direction
  • Ability to work independently, exercise sound judgement, make appropriate decisions, and accept responsibility for outcomes
  • Excellent organizational skills
  • Self-motivated, results oriented, personable, well organized, diplomatic, and the ability to handle multiple tasks
  • Excellent and persuasive communicator with staff, the Board, residents and family, the community, government and Health Care industry
  • The ability to work flexible hours and to commute between various hospice locations in Ottawa
  • Strong computer skills (Word, Excel, PowerPoint, and Outlook)
  • Valid Driver’s License and use of reliable vehicle
  • Provision of a cleared Vulnerable Sector Check
  • Bilingualism (English/French), written and verbal is an asset


Key Responsibilities:

  1. Program Management
  • Oversees the development, implementation and evaluation of all programs related to care in the Hospice Residences
  • Supervises and leads Residence Team Leaders at each site
  • Oversees referral and placement of new admissions and discharges. Liaises with physicians, Bruyère Central Referral and Triage, Champlain Home and  Community Care Support Services (HCCSS) as needed
  • Collaborates with Community Program Manager to ensure appropriate clinical nursing protocols, policies and procedures in place for In Home support and Day Hospice services
  • Applies and follows are union collective agreement requirements
  • Implements appropriate policies and procedure to ensure confidentiality of client information, and the maintenance of proper record keeping and filing
  • As a member of the Senior Leadership Team of Hospice Care Ottawa contributes to the development and implementation of strategic directions. Participates in public relations and speaking engagements to increase and enhance the image and operations of the Hospice with the various publics. Also participates in Hospice Care Ottawa events and champions hospice programs and issues


  1. Human Resource Management
  • Supervises the Residence Team Leaders and provides advice, guidance and support to enhance their contribution
  • Delegates but maintains overall responsibility for the master shift schedule including staff scheduling, vacation and on-call coverage
  • Manages the development and implementation of training for assigned staff and works with the education committee to provide regular education sessions for staff and volunteers
  • Works with Manager of Volunteer Services to support client care volunteers
  • Leads regular meetings with staff to discuss clients and families who are being followed by the Hospice and to ensure ongoing staff support and development
  • Works with educational institutions to provide meaningful student placements in accordance with the policies and guidelines of the Hospice
  • Ensures performance reviews and work plans are developed with individual staff


  1. Financial Management
  • Prepares budget estimates within area of responsibility
  • Monitors and reports on financial performance
  • Takes corrective action as required


4. Planning and Development

  • Develops and establishes annual and long-term goals and objectives to fulfill the mandate of the clinical programs
  • Reports on Programs and provides statistics to indicate performance against objectives
  • Supports the Board Quality and Risk Management Committee
  • Keeps abreast of needs within the community and emerging trends and best practices in the Palliative Care sector
  • Supports the collaboration of Hospice with existing community Palliative Care programs by participating in discussions with the various Palliative and Health Care institutions and professional associations


Reporting relationship:

  1. Reports to the Executive Director


Key Performance Indicators:

  1. Ensues high quality palliative and end of life care for clients
  2. Executes mandate within approved budgets
  3. Keeps up to date with changing trends in the Health Care environment as it impacts on hospice palliative care
  4. Provides staff with opportunities for development and growth, and fosters team work


Position Type:

Full-time permanent



Commensurate with experience


Disclaimer  - The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



Applications will be accepted until May 3, 2021, midnight. To apply, please send a cover letter and resume to the attention of:


Lisa Sullivan

Executive Director

Hospice Care Ottawa

114 Cameron Avenue

Ottawa, Ontario, K1S 0X1




We offer a competitive salary and benefit package for full-time employees.

We thank all who apply, however only those who qualify for interview will be contacted.


Hospice Care Ottawa is an equal opportunity employer welcoming applications from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. Should you require accommodation, please make your request when contacted.