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Regional Manager - Education and Resident Services



Job Description

Job Description

Division: Support Office

Site: Revera Inc.

Employment Type: Full Time Contract

Expiraton Date: 30/09/2017

The Regional Manager, Education and Resident Services is responsible for the effective and efficient operation of all learning, training, and quality aspects of the LTC homes in accordance with standards, policies and practices of the organization and in compliance with legislative and regulatory requirements

Key Responsibilities

  • The effective and efficient operation of all aspects of the LTC homes in accordance with standards, policies and practices of the organization and in compliance with legislative and regulatory requirements;
  • Chairing and overseeing regional meetings;
  • Ensuring each home has developed a yearly education and CQI calendar, as documented on the Whole Home Calendar;
  • Monitoring and evaluating the completion of organizational Education Standards within each home;
  • Providing, monitoring and evaluating the completion of Emergency Preparedness education within each home;
  • Conducting, facilitating and / or coordinating learning opportunities to meet organizational, professional and personal learning needs;
  • Providing, coordinating, monitoring and evaluating new employee orientation and preceptorship programs;
  • The quality of Resident care and service in accordance with regulatory and organizational standards and philosophies as they relate to:
  • Therapeutic Recreation / Activities programs;
  • Volunteer Services;
  • Spiritual / Religious Care;
  • Social Services;
  • Restorative Care;
  • Collaboration with the Resident Service Coordinator / Social Worker / Executive Director to actively promote the home and the organization, including:
  • Preparing marketing materials, information documents;
  • Community outreach;
  • Advertising and promotion;
  • Resident Advocacy;
  • Providing learning opportunities for all managers related to the corporate CQI program;
  • Monitoring, analyzing performance indicators, balanced scorecards, satisfaction surveys to support the CQI program within the homes, regions and the national education and resident recreation / services program;
  • Ensuring risk issues are communicated to the Executive Director, the Executive Team and direct reports;
  • Communicating information to and from the LTC homes related to corporate strategies, quality initiatives, challenges, risk and compliance;
  • Establish and maintain effective working relationships;
  • Building, promoting and sustaining high-performing teams that are capable of delivering the work to meet performance goals;
  • Assist assigned homes with the accreditation process;
  • Implementing and promoting a shared vision, aligned with the Corporate mission, values and pledge;
  • Other duties as assigned.


  • Minimum of five (5) years relevant long-term care and teaching / leadership experience and a certificate / diploma / degree / master's in health, associated health discipline and / or social services;
  • Background as an Executive Director is considered an asset;
  • Certificate in Adult Education and / or a relevant education;
  • Specialty in gerontology / continuous quality management / research / information management / knowledge management / adult learning / change management;
  • Computer proficiency in Microsoft Office applications;
  • Ability to reason, think analytically and conceptually prior to taking decisive action;
  • Ability to facilitate learning for others;
  • Ability to travel;
  • Proficiency in a second language is considered an asset.
  • Current (within 6 months) Vulnerable Position/Sector Screening (VPS).
  • Based on Operational needs may require: Strong knowledge of RAI-MDS; previous experience in teaching RAI process

Contact Information

Posting Date: 08-Sep-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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