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Program Manager Maternity Ambulatory Services

Canada-British Columbia-Vancouver


Job Description

BC Women's Hospital & Health Centre (BCW) is the only facility in British Columbia devoted primarily to the health of women, newborns and families. It provides a broad range of specialized women's health services that address the health needs of women of all ages and backgrounds. BC Women's is one of the largest maternity facilities in Canada, with over 7,000 births a year, and is both the major primary and secondary maternity services provider in the Lower Mainland and the cornerstone of the provincial tertiary care system. As an academic health centre BCW's mandate includes providing strong leadership in research and the education and professional development of health care professionals in areas related to the health of the populations we serve. 

BCW is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: . Respect people . Be compassionate . Dare to innovate . Cultivate partnerships . Serve with purpose.

Program Manager Maternity Ambulatory Services

Reference # 57521

Regular Full Time

BC Women's Hospital and Health Centre

Vancouver, BC

Reporting to the Director,  the Program Manager Maternity Ambulatory Services is responsible for the effective and efficient management of interprofessional service delivery to women, babies and families.  Responsibilities include managing and directing staff, developing and overseeing to ensure the service delivery budget for applicable cost centers and implementing operational plans.  The Program Manager interfaces with internal services to ensure the effective and efficient operation of the program.  The position is responsible for providing leadership and promoting the philosophy and goals of the organization by applying and evaluating practice standards, policies, practices and procedures to the patient care areas.   The Program Manager ensures the provision of an interprofessional work environment and care to patients through the maintenance of working relationships and liaison with nursing leadership positions and professional discipline leadership.


  • In collaboration with the Vice President/designates and Program Management Team, participates in the strategic planning process and implements operational plans, policies and procedures in specific programs.  Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans and quality management initiatives.
  • Accountable for the recruitment process of interviewing and hiring general duty nursing and other designated staff in collaboration with appropriate members of clinical and/or Program Management Teams including the Professional Practice Leaders.  In conjunction with BCW's leaders and Human Resources, develops, implements and evaluates recruitment and retention programs for staff.  Manages service area operations by assessing and monitoring staff/patient ratios and supplies based on patient acuity and staff skill level.
  • Responsible for the performance management process for designated staff, including ongoing coaching and mentoring, and formal performance reviews. Labour relations responsibility includes directing the disciplinary process up to and including termination of employment, and grievance responses up to Step 2 and/or Step 3, and approving proposals to resolve grievances.
  • In collaboration with the management team, liaises with Learning and Development to ensure appropriate education sessions are in place for staff including multidisciplinary education sessions.  Works with programs and Learning and Development consultants to develop, revise and track pamphlet and other educational resource availability.
  • Provides leadership in service development and planning activities through work groups and projects; monitors progress and outcomes.  Initiates, recommends, implements and evaluates objectives, policies and procedure, and standards of nursing practice related to patient/family care.


A level of education, training, and experience equivalent to a Bachelor of Science Degree in Nursing or a healthcare related  degree from an accredited University,  plus a minimum of seven (7) years recent related clinical experience.  This will include two (2) years working in a managerial/leadership capacity.  Current practicing registration with the College of Registered Nurses of British Columbia (CRNBC) will be required.

Strong operational management skills and demonstrated understanding or experience with quality assurance, operational planning and program management.  Critical thinking skills and proven ability to effectively manage human and fiscal resources.  Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and liaising with staff, patients, and families.

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Applications will be accepted until position is filled.

For more information please contact Linda Hand, Lead Talent Acquisition at (604) 875-7216 or email

For more information on all that the PHSA has to offer, please visit:

For more information about the Agency that you are interested in, please visit the website at:

PHSA is committed to employment equity and hires on the basis of merit.  We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

Contact Information

Posting Date: 30-Sep-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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