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Clinical Operations Manager, Organ Donation

Canada-British Columbia-Vancouver


Job Description

The only integrated delivery system for organ transplant services in North America, BC Transplant (BCT) is a leading comprehensive health care organization responsible for all aspects of organ donation and transplantation in BC. As part of the Provincial Health Services Authority, our impact can be felt in communities across BC where our specialized health care and outreach services are touching lives every day. 

The only integrated delivery system for organ transplant services in North America, BC Transplant (BCT) is a leading comprehensive health care organization responsible for all aspects of organ donation and transplantation in BC. As part of the Provincial Health Services Authority, our impact can be felt in communities across BC where our specialized health care and outreach services are touching lives every day.

BCT is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: These include:  Respect people . Be compassionate . Dare to innovate . Cultivate partnerships . Serve with purpose.

Clinical Operations Manager, Organ Donation

Regular Full Time

Vancouver, BC

Reporting to the Provincial Operations Director, the Clinical Operations Manager, Organ Donation, is responsible for the management and administration of the Organ Donation & Hospital Development (ODHD) Department. The position is responsible for formulating and drafting policies, procedures and standards of practice for the recovery of solid organs in consultation with the Provincial Medical Director Donation, the Provincial Operations Director, and partner stakeholders. The position establishes and maintains strong collaborative relationships with allied health care professionals, external agencies, stakeholders and partners (Emergency Managers, OR Managers and ICU Managers) across the province to support organizational initiatives and strategies aimed to increase organ and tissue donation in the province.

The Manager supports the continued provincial scope and sustainability of donation operations through collaborative relationships, performance improvement, and appropriate resource planning and allocation.

Key Accountabilities

  • Accountable for monitoring the business, financial and operational functions of the BCT ODHD Dept. to ensure delivery of an integrated and effective service.  Provides budget recommendations, advising of variances, providing rationale to Provincial Operations Director on areas of opportunity or resource needs.  Negotiates supply pricing and resources with external vendors. 
  • Provides day-to-day management and supervision of all ODHD Staff to ensure effective delivery of organ donation, organ recovery, and hospital development services on a 24-hour basis, 7 days a week, province wide. 
  • Develops, implements and maintains a call schedule for Organ Donation Coordinators which ensures service delivery and complies with all relevant legislation.  Participates in a 24/7 clinical practice/administrative call schedule to provide expert advice and direction to the ODHD coordinators. 
  • Responsible for the coordinating the recruitment activities of the department to be vetted by the Provincial Operations Director. Develops creative reward and recognition programs to strengthen recruitment and retention. 
  • In collaboration with the ODHD Educator, analyzes educational gaps and develops professional education and training programs for staff as well as facilitating education sessions at donation hospitals in the province.  
  • Identifies opportunities to continually improve donation and clinical practices through analysis of data, observation of operations, performance measures and consultation with leadership, staff, allied healthcare and other stakeholders. In collaboration with provincial and national stakeholders, monitor, review and implement as appropriate new evidence based clinical and social best practice 
  • In collaboration with the Provincial Medical Director, Donation Services and Provincial Operations Director, leads the development and implementation of PHSA/BCT strategic operational and business plans related to organ donation and hospital development. Further develops organ utilization/optimization strategies for senior leadership review. 
  • Ensures compliance of ODHD with all applicable Federal and Provincial legislation (e.g., Health Canada), standards and guidelines as appropriate, in collaboration with Quality Assurance. Responsible to enhance and sustain the quality management system that supports continuous quality improvement. 
  • Evaluates, plans, develops, and implements new program/organizational initiatives regarding organ donation and end of life practices (eg. Family support program). 
  • Develops and maintains effective communication networks and working relationships with key internal and external stakeholders including Eye Bank of BC, Canadian Blood Services, and other Organ Donation Organizations across Canada.


A level of education, training, and experience equivalent to a Master's degree in a Health Sciences Program, and related clinical leadership/ management experience required (Minimum 7 years). Experience in an intensive care and/or emergency department setting is preferred.  Experience in the OR setting is desirable.

Understanding and familiarity with organ and tissue donation, and transplantation processes. Knowledge of project management, data management systems and/or electronic health care record. Knowledge of Health Canada Regulations and standards on organ donation an asset.  Knowledge and experience in quality improvement and health accreditation. Previous experience in development of Quality indicators or Performance Indicators.  Strong understanding of medical terminology, medical testing, and results; able to sort through large volumes of clinical information and analyze that information for quality improvement.  Exceptional people management experience; in addition to experience with recruitment, selection and performance measurement.  Experience in personnel scheduling an asset.  Budget management experience.    Demonstrated experience in developing operational policies and processes.  Demonstrated ability to work independently and as a member of a multi-disciplinary team.  Demonstrated ability to manage numerous concurrent tasks in a high-stress time-sensitive environment.  Demonstrated strong verbal, written and interpersonal communications skills with all levels of personnel in the healthcare field with the ability to communicate complex clinical informationExcellent facilitation and conflict resolution skills. Demonstrated problem-solving skills.  Excellent computer skills in Microsoft Office Suite: Windows, Word, PowerPoint, Excel, and Visio.  Experience with electronic patient records an asset.  

We invite you to apply by clicking on "Apply Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. 

Applications will be accepted until this position has been filled. 

For more information please contact Linda Hand, Lead Talent Acquisition at (604) 875-7216 or email:

For more information about BC Transplant, please visit the website at:

PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities

Contact Information

Posting Date: 24-May-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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